One in five small businesses outsource customer support. In this article, we’ll explain how you can use outsourced customer support not just to save money, but to drive revenue and boost your brand.

Discover why an eCommerce customer service team is essential for eCommerce businesses. From educating prospects on how your products work to nurturing them through the customer journey, there’s no limit to how much an eCommerce CS team can help your business thrive.

Did you know customers, especially in eCommerce, will buy from and be loyal to businesses with live chat support? Discover how live chat can transform your business and take your customer support to the next level!

To deliver standout service, you need to invest in customer management, which includes all interactions with prospects and customers. Read on for steps you can take to elevate your brand’s customer experience.

Going green can greatly impact businesses looking to make an impression. However, you should also focus on building customer relationships if you want your renewable energy business to grow and succeed in the clean energy market.

While customer acquisition is crucial to business, winning customers for life is more profitable over time. Read on about 5 proven strategies that underline the importance of customer retention to your business.

Talking to a complaining customer can be tricky but you can turn this situation into a positive outcome! Ease the tension and effectively resolve the conflict with five proven de-escalation techniques for customer service representatives.

Understanding customer pain points can help nurture prospects for better chances of closing deals. Read on how you can pinpoint and fix different types of customer journey pain points with Magic.

Escalation management gives your support team the capacity to handle tricky customer complaints. Implement the best practices for issue escalation processes with a Magic Assistant.