Blog

Escalation management gives your support team the capacity to handle tricky customer complaints. Implement the best practices for issue escalation processes with a Magic Assistant.

Plan, act, and monitor are the three main steps you need to take to achieve long-term business goals. Find out how your Magic assistant can help you work towards those goals.

Bookkeeping is a necessary process even a small business must do. If you don’t have any experience in anything finance-related, check out these bookkeeping tips!

It can be daunting to hire a virtual assistant as there are screening factors and interview questions to consider. For an effective talent acquisition process, we’ve compiled tips and tricks so you can quickly find a VA to get things done for you.

Whether big or small, businesses can benefit from hiring a virtual assistant to manage their CRM database. Read more to learn how Magic can help you improve your customer relations and streamline your processes.

Delegation in business can empower your team and a virtual assistant is a cost-efficient way to do it, especially for hard-to-fill roles and fluctuating workloads. Take advantage of the benefits of hiring a virtual assistant and get started with Magic!

Business communication is naturally ingrained in any team—a CEO making an announcement to their members, a marketing assistant relaying ideas to their web designer or a company’s online forum for suggestions. Read more to learn how you can optimize your internal communication!

Measuring customer satisfaction is comparing expectations vs. reality. It’s an influential process that helps improve specific areas in customer experience. Swamped with customer support work? Delegate tasks to a Magic Customer Support Assistant!

Check out this guide on how to build a team that can effectively support your business goals. Read on to discover how a Magic assistant can serve as a member of your remote team.