In 2015, Magic was founded as a service with an ambitious promise: just text us what you need, and we’ll get it done. The service got an enthusiastic response, but it was still a rough draft. And so in 2019, we narrowed our focus onto a clearer target: matching businesses with remote workers who could help them work faster and hit higher targets.
Now, Magic works with hundreds of companies around the world, helping them enlist the talent remotely, whether individual part-timers or outsourced Magic teams. How we source and qualify our Magic VAs is designed to be as quick and flexible as possible—so you get a service that scales to match your needs, serving as an effective extension of your company.
How Does Magic Work?
Magic aims for one thing: to make delegation an easy, efficient, and risk-free process, so you can focus on what matters most. Here’s a quick guide on how you can get started with Magic:
1. Consult Magic about what you need
Schedule a call with us and discuss your business goals and needs. This way, we can get your specifications in looking for the right virtual assistant for the job.
2. Match with a Magic virtual assistant
Based on the relevant information you’ve given us, we’ll recommend you a candidate from our pool of college-educated virtual assistants. You can get to know the Magic VA candidate through an introductory call and evaluate if they’re a good fit.
3. Start working with Magic outsourcing
Seamlessly integrate your Magic VA or Magic team into your business through an onboarding call. Delegate the tasks you need to be done and free up your time to do more.
What Services Does Magic Inc. Provide?
In providing a scalable and easy way to outsource assistance, Magic Inc has seen the growing needs of our clients. VAs are more than just an assistant to the CEO. This led the way to new developments in our virtual assistant services.
Virtual Assistants
A dedicated assistant will directly work with you or your team, adding a more human touch and facilitating better collaboration. They can quickly learn your preferences and processes to come up with innovative ways to help reach your business goals.
Some of the tasks a Magic virtual assistant can cover are:
- Inbox management: A VA can sort through your inbox, prioritize emails, and loop you in on the communication that matters.
- Calendar management: Keep your appointments and deadlines in order without having to fret over the details yourself.
- Data entry: Updating spreadsheets take a lot of time. Keep your data clean and up-to-date with a VA.
- General administrative support: Your team can work better with someone coordinating their schedules and messages, and managing your virtual collaboration spaces.
- Travel preparation: A remote assistant can prepare itineraries for executives, book flights and accommodations, and make changes to trips.
Customize Your Virtual Team Based on Your Needs
Magic Sales
Sales are crucial to company development. Magic sales staff can help you reduce costs, improve turnaround times, or test out new sales projects. You can recruit an individual assistant to provide support for your sales team, or get a Magic team to handle entire processes or hit specific targets.
Here are some of the things you can delegate to Magic sales services:
- Lead generation: Get your Magic sales staff to find leads using lead sourcing software, inbound lead generation, or a mix of methods.
- CRM data entry: Keep your customer records accurate and updated. Remote staff can handle data entry, retrieval and cleanup; they can also compile reports as needed.
- Cold calling: Cold calling is a great task for a remote SDR. You can set the benchmarks you want them to hit, such as a certain number of calls per workday.
- Appointment setting: Remote SDRs can set appointments to free up your team’s time, while getting you closer to high-quality prospects.
- Lead qualifying: A outsourced sales team can score leads based on your company’s criteria and manage prospects through the pipeline.
Magic Customer Service
The flexibility of remote staffing lends itself well to customer service. A remote outsourced team can easily hold the fort outside of standard office hours, or adapt to changes in demand.
Through Magic customer service plans, you can get staff who work directly with customers or those who support your business behind the scenes.
- Phone or live chat support: Provide customers with real-time support by virtual phone, instant messaging, or live chat on your website.
- Dispute resolution: Outsourced CSRs can run customers through standard dispute resolution processes: they can verify details, collect documents, and process returns, exchanges or order fulfillment.
- Email support: Email is a widely used support channel. A dedicated Magic service can provide direct assistance by email, or route incoming messages to the right people in your company.
Magic Services and Plans
You can manage your Magic services through a dedicated dashboard. There you can monitor your remote workers’ hours and oversee billing and payment methods. Making adjustments to your existing plan—work hour changes, payment arrangements, etc.—is as simple as messaging your client relations manager.
Magic Teams
Magic can help you set up your remote workforce through a streamlined and hassle-free hiring process suited to companies looking to scale. You get access to Magic’s pool of pre-screened virtual assistants and can customize your hiring funnel. There’s also no need to worry about training and managing additional people: an account manager will help you with time management and delegation.
Magic Teams has a two-level management system for quality and efficiency. It provides priority support for faster resolutions, monthly reporting, and advice. Use Slack, Calendly, or Google Workspace to delegate tasks seamlessly to your Magic team.
How Magic Helps Businesses
Whether it’s delegating tasks or building a team, Magic has helped many business owners and companies in growing their businesses. Find out how Magic’s virtual assistant services boost productivity and free up time to do more in these client testimonials.
1. Cultivating rapid business growth: Scharf Industries
“Every Fortune 500 company should consider [Magic] as a viable long-term, perfect plan for how they could scale their business cost-effectively.”
Featured among Inc Magazine’s 5,000 Fastest Growing Companies in both 2020 and 2021, Scharf Industries aims to maintain its growth trajectory. It requires manpower but, with Magic, the recruitment process is easier and more manageable.
According to Andrew Scharf, they were able to get the right candidates quickly due to the highly pre-screened options Magic offers. Their virtual assistant has helped with several important tasks like writing product descriptions, editing images for listings, and maintaining the existing extensive product catalog.
With a Magic Assistant, he and his team can focus on improving the company’s services which has led them to close more sales.
2. Boosting productivity: The Happy Cactus
“Having a Dedicated Assistant enables me to be my best self. It allows me to actually do the work I need to get done instead of getting caught up in the details.”
As a business owner who wears many hats, Alisa Manjarrez admits there’s a lot of work behind the scenes. However, she’s able to stay productive with The Happy Cactus while juggling the things she’s passionate about with the help of Magic.
She was matched with a Magic Assistant based on the skillset she needed to get all of her projects up and running. This includes boosting her social media presence, financial tracking, and troubleshooting.
With dedicated assistance, Alisa was able to check tasks off her to-do list that would have otherwise remained untouched. Her Magic Assistant also became familiar with her work processes that she’s even helping onboard team members.
3. Hitting business goals: Armory
“Magic enables us to try more things, to have more shots on goal. It’s an incredibly valuable tool. It honestly makes me feel like I have superpowers.”
Armory provides the world’s leading continuous delivery platform for software at a faster rate without worrying about bugs. To quickly launch and test new growth initiatives, Armory turned to Magic for help.
Magic is connected to over 30 applications like Slack, Zoom, and Trello at Armory for easy collaboration and delegation of work.
Since Magic always responds within minutes, Armory’s support team and engineering team can resolve issues even before a customer notices it. LinkedIn has also been turned into an automated sales tool so their sales team doesn’t have to waste time on the platform.
Through the different ways Magic can help, Armory is able to quickly reach business goals at a lower cost compared to hiring full-time employees.
Scale Your Business With a Magic Assistant
More and more companies are discovering the advantages of a flexible, on-demand workforce. Magic is a quick and easy way to hire qualified remote workers to help scale your business.
With a pool of college-educated virtual assistants, we’ll help screen and qualify the right candidate to take on a business role such as:
- General Virtual Assistant
- Digital Marketing Assistant
- Digital Creative Assistant
- Sales Assistant
- Bookkeeping Assistant
- Customer Service Assistant
- Project Manager
Get started with your own Magic Assistant and yield the best results at a fraction of the cost. Talk to us about how we can help your business grow!
