Outsourcing Services to Magic: A Hiring Guide to Modern Outsourcing

So, you made up your mind to outsource work. What do you do next?

Outsourcing services have come a long way and today, there are more accessible and innovative ways to outsource. At Magic, we specialize in providing high-quality outsourcing to individuals and businesses and focus on virtual assistants, sales outsourcing, customer support outsourcing, human-in-the-loop AI services, and more

No matter what business function you need, Magic has a skilled and flexible remote workforce to transform your business processes. Find out how to get a Magic Virtual Assistant with our comprehensive hiring guide.

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• Get modern outsourcing for any business function to help you achieve your goals.
• Magic’s outsourcing services include virtual assists, sales, customer support, accounting, and AI.
• With cutting-edge AI and dedicated support, hiring a Magic Virtual Assistant makes scaling faster and easier.

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What Business Functions Can You Outsource to Magic?

Magic boasts lightning-fast hiring for businesses of all sizes to make scaling faster and easier across different business functions.

1. Virtual Assistants

Boost your team’s productivity and efficiency with virtual assistants. A Magic Virtual Assistant can handle administrative tasks to get more work done faster.

• Inbox management. A VA can manage your inbox, prioritize emails, and loop you in on important messages.
• Project management.  A VA can oversee all the details of successful project management and ensure projects stay on track and in scope.
• Appointment scheduling. A VA can set up meetings with team members, business partners, and clients to save time and avoid mixups.
• Calendar management. Get a more organized schedule to maximize your workday.
• Data entry.  Improve efficiency and accuracy by delegating data entry to a VA.
• Industry research.  Make informed decisions and strategies using customer and competition research by your VA.
• Staffing and recruitment. Find the best talent by giving the legwork to a VA, from screening to scheduling interviews.
• Document preparation and organization.  A VA can create documents, including data sheets, contracts and agreements, and slide decks.
• Travel coordination. A VA can book flights and lodgings, prepare itineraries, and make changes to your business trips to save you time.
• Note-taking and transcription. A VA can take minutes, prepare meeting agendas, and transcribe audio and video files for your team.

2. Sales Outsourcing

Supplement your internal team with remote workers for a more streamlined and smoother sales pipeline. A Magic Virtual Assistant can take on the routine work, so your team can focus on closing more sales.

• Lead generation. A remote worker can find and qualify potential customers for your business. This can also include lead qualifying, processing, and prospecting.
• CRM management. A sales assistant can manage your CRM database, such as entering and cleaning up customer data.
• Cold calling. Establish customer relationships without spending time dialing phone numbers.
• Appointment setting. A virtual sales assistant can reach out to your prospects and schedule meetings with your sales team.
• Inbound and outbound call handling. A VA can handle calls for your sales team to connect them to the right people.
• Leads follow-up. A remote sales assistant can reach out to your leads ‌to re-engage them in your sales process.
• Invoicing support. A sales VA can send invoices and reminders to clients and handle any concerns that clients may have.
• SLA preparation. Get help setting the expectations and laying out performance metrics between your team and clients.

3. Customer Service Outsourcing

Improve your business’s customer satisfaction by outsourcing services to Magic. Provide personalized assistance to your customers from voice to non-voice support channels.

• Live chat. A customer support rep can respond to messages immediately for faster resolution of issues.
• Email support. Maintain communication with customers who complain through email.
• Phone support. A remote team can quickly answer customer complaints.
• Order fulfillment. Get help receiving, packing, and shipping orders to save time.
• Resolving customer disputes. De-escalate conflicts effectively with a skilled CSR.

4. Accounting Services

Manage your finances with Magic’s trusted remote workforce. Get accurate financial information to help you strategically grow your business.

• Financial tracking. Keep tabs on your daily income and spending with the help of an accounting assistant. This also includes preparing financial reports and documents for your business.
• Bookkeeping. A remote bookkeeper can record the daily financial affairs of your business for more organized and accurate accounts.
• Invoicing support. A Magic Virtual Assistant can record incoming revenue to help track sales in your business.
• Payroll processing. Get help calculating total wage earnings, withholding deductions, filing payroll taxes, and delivering payments to save you time.

5. AI Services

Magic provides human-in-the-loop solutions that accelerate AI model development, deployment, and evolution. Save time and money while ensuring model success by bringing in human expertise and experience.

• Data labeling. A remote worker can add labels to raw data to give AI models more context and learn from it.
• Data transcription. A VA can convert speech into written text for documentation or analysis.
• Data classification. Organize data into relevant groups and criteria with the help of a Magic Virtual Assistant.
• Data sourcing. Extract and integrate data from multiple internal and external sources with Magic.
• Data annotation. Help machines understand what’s essential by outsourcing services to Magic, such as labeling individual training data elements.
• Data cataloging. A virtual assistant can create, organize, and map out an inventory of your data.
• People management. Magic can handle onboarding to training for businesses looking for human-in-the-loop hires.

Customize Your Virtual Team Based on Your Needs

Get a team of qualified virtual assistants through a customized hiring funnel to easily fill in work gaps.

Hire Remote Workers

How to Start Working with a Magic Virtual Assistant

Magic provides a flexible and cost-effective alternative to hiring a full-time employee for any business function. We’ll match you with a skilled remote worker based on your needs through a streamlined hiring process. Check out our step-by-step hiring guide:

1. Hop on a discovery call

Book a call with Magic to discuss your projects and goals. Let us know how you’d like to tackle your needs and answer additional questions, so we can understand your specifications. It typically takes around 15–30 minutes.

2. Review our recommendations

After your discovery call, you will receive an email with recommended candidates from our talent pool. To help you decide if they are the right fit, the email will also include the following:

• A copy of their resume
• Relevant information based on any other conditions you specified
• Time and date of your call with the candidate

If the profiles aren’t to your liking, you can ask for new recommendations.

3. Meet the candidates

If you’re interested in hiring the candidate, we’ll set up an intro call to get to know them further.

If you think they aren’t suited for your business, send us feedback. We’ll adjust to the info you’ll give us in choosing a better one. Finding a new candidate usually takes two to three business days.

4. Integrate your Magic Virtual Assistant into your business

Once you decide on a candidate, your assigned account manager will schedule an onboarding call on the VA’s start date. During this call, you can ease them into their role in your business. The account manager will also be in contact to ensure that the call goes well.

Frequently Asked Questions About Hiring a Magic Virtual Assistant

Hiring a virtual assistant doesn’t have to be time-consuming. Here’s more information about outsourcing services with Magic:

Is Magic a bot or an AI?

Magic is not AI. A trained assistant handles each task.

We have in-house software to help VAs efficiently work, store, and recall your preferences, and ensure no task is dropped.

Who are ‌Magic Virtual Assistants?

Magic Virtual Assistants are remote workers we’ve selected from the top 3% of talent. They are college-educated, tech-savvy, and well-equipped to work for businesses of any size. Most of our candidates are based in the Philippines, with some located in Latin America.

All candidates go through a multi-step screening process that includes an in-depth questionnaire, phone interview, and screening call.

When do I pay for Magic? How do I view all of my charges and usage history?

You will only be charged once your Magic Virtual Assistant works on one of their delegated tasks. You may reach out to your account manager to make adjustments to your existing plan and/or address other billing concerns.

For a complete usage history, email [email protected].

Who do I contact for support?

Contact the Magic support team for concerns about VAs, billing, your Magic account, etc. Just email [email protected] and expect a response within 24–48 hours.

Get Modern Outsourcing with Magic

Do more with a Magic Virtual Assistant!

Scale up your business with modern outsourcing services to help you achieve your goals. Get a flexible remote workforce across virtual assistance, sales, customer support, accounting, and AI services in less than a week.

Book a call today to learn how Magic can help grow your business.

Match With a Vetted Virtual Assistant in 72 Hours!

Magic offers a frictionless way to source and qualify the right virtual assistant for your business so you can get things done fast and efficiently.

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